Privacy Policy And T&C
Frequently asked questions
Here are some common questions about our company.
You can reach our customer support team by emailing divisjewel@gmail.com, calling +91 94821 54280 , or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
At Divis Jewel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address, payment details.
- Order Information: Items purchased, order history, and delivery preferences.
- Technical Data: IP address, browser type, device information, and cookies.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer service
- Improve our website and services
- Communicate promotions or updates (if opted in)
3. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
- Third-party logistics partners (for shipping and delivery)
- Payment gateways for secure transactions
- Service providers involved in website operations
4. Shipping & Packaging
We use third-party shipping services. As a result:
- Standard shipping time is approximately 7 business days
- Your package may arrive in third-party branded packaging
5. Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
You may request access, correction, or deletion of your personal information at any time by contacting us at divisjewel@gmail.com.
These Terms and Conditions ("Terms") govern your use of the Divis Jewel website and services. By using our site, you agree to these Terms.
1. Orders & Payment
- All orders are subject to availability and confirmation of the order price.
- We accept COD, credit/debit cards, UPI, etc.
2. Shipping Policy
- Standard Delivery time is 7 business days
- We use third-party courier services, and packages may come with third-party branding
- We are not responsible for delays caused by shipping providers
3. Cancellation Policy
- Orders can be cancelled at any time before shipment or rejected at the time of doorstep delivery
- To cancel an order, contact us at divisjewel@gmail.com
4. Returns & Refunds
- We offer a 7-day return window from the date of delivery
- Items must be unused and in original condition
- Refunds will be processed within 3-5 Business days once the product is received and inspected
5. Limitation of Liability
We are not liable for:
- Any indirect or consequential losses
- Any delay or failure to perform due to circumstances beyond our control
6. Changes to Terms
We reserve the right to modify these Terms at any time. Updated terms will be posted on this page.